POLICIES
PHONE: (714) 656-4630
EMAIL: support@vizionsnetwork.support
The TOS apply to all users of the Vizions Network, Inc. service, including, but not limited to, users who contribute directly to the service and website with materials or services. The Vizions Network, Inc. service and website may contain links to third party websites that are not owned or controlled by Vizions Network, Inc.. These third party websites are not in any way controlled, censored or edited by Vizions Network, Inc., and hence Vizions Network, Inc. assumes no responsibility for the content of any third party sites. By using the Vizions Network, Inc. service and website you agree to relieve Vizions Network, Inc. of any liability springing from use of third party services and websites.
ASSESSING THE VIZIONS NETWORK, INC. SERVICE AND WEBSITE
Vizions Network, Inc. gives you access to the service and website according to the TOS, assuming you agree to the TOS. Accessing most services and features of the website may requires an account. In case there is an account requirement, you may never use another person’s account, and may never allow anyone else to use your account. While creating your account you will be asked for personal information. You must provide complete and accurate information, omitting nothing that is required. You alone are responsible for actions taken while logged in with your account. For safety reasons you are required to keep your password secure and secret. If you suspect that your account is being used by someone else, you are required to immediately notify Vizions Network, Inc.. Failing to notify may cause you to be liable for losses inflicted on Vizions Network, Inc., and/or other interests, that may originate from unauthorized use of the account. Vizions Network, Inc. cannot and will not be liable for any loss or damage arising from your failure to comply with these rules. Furthermore you agree not to take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure, such as the use of automated systems, including but not limited to “robots”, “spiders” and “offline readers”. However, operators of public search engines may use spiders to access the site in order to make the content of the site searchable through their service. This permission does not apply to account names and other personal information about users. You also agree to use the site for solely private use.
INTELLECTUAL PROPERTY RIGHTS
Vizions Network, Inc. is a leading OTT technologies provider. It provides a free turn-key OTT operation platform solution from CMS to customized app software. It doesn't collect, host or provide any stream media. All of the content that end users are watching comes from the urls that users upload and share by themselves, and are owned by or licensed to respective content owners and protected by California and foreign laws. The content is provided as is for personal use only, and may not be used for any other purposes without the written consent of the respective owners. Vizions Network, Inc. reserves all rights not explicitly granted on the site. You may watch material for personal use only. You may not download material without related copyright notices being retained in the copy. You agree not to use the site in any other way than specified in this agreement, and you may not in any way bypass security related or other functions of the site. Vizions Network, Inc. may accept material submitted (“submitted material”) by users of the site. Vizions Network, Inc. does not claim ownership of submitted material. However, by submitting material, you agree to give Vizions Network, Inc. worldwide, royalty-free and non-exclusive license(s) to use the material as Vizions Network, Inc. sees fit regarding any and all uses of the submitted material, including promotional use. By submitting material you assure that you hold copyright of the material and/or license to use the material as governed by this agreement. You also assure that you have the permission of any persons identifiable in the material relating to the use of the material. By submitting material you also agree to license other Vizions Network, Inc. users, according to the TOS. This license is not terminated by the removal of the submitted material. You alone shall be responsible for submitted material. Vizions Network, Inc. may or may not pre-screen the submitted material. Vizions Network, Inc. may also, without limitations regarding responsibility, refuse, remove, move and otherwise handle the material if it is deemed to be in violation of the TOS or otherwise objectionable. By submitting material you agree to:
1. Refrain from publishing material that is copyrighted or otherwise protected by intellectual property rights, unless you are legally allowed to do so;
2. Refrain from publishing material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, pornographic, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
3. Refrain from publishing false, misrepresenting or otherwise harmful material that could damage Vizions Network, Inc. or any third party;
4. Refrain from posting advertisements or business solicitations, unless expressly allowed to do so by Vizions Network, Inc.;
5. Refrain from impersonating any person or company, either explicitly or implicitly.
Vizions Network, Inc. does not accept any liability for submitted material, nor does it endorse opinions expressed in the material. Vizions Network, Inc. will remove copyrighted material that is infringing on someone’s rights if properly advised that such material is present on the site. Such advising should include the reason, and reasonable proof that it is the rightful owner of the right advising the site, including contact information. Vizions Network, Inc. reserves the right to disallow access to the site for persons who repeatedly submits copyrighted material without proper rights to do so. Vizions Network, Inc. may remove accounts and/or material at any time, without prior notice, for any reason.
WARRANTY IMITATION
By using the Vizions Network, Inc. service and website you agree to and understand that:
1. YOUR USE OF THE SERVICE AND WEBSITE IS AT YOUR OWN SOLE RISK. THE SERVICE AND WEBSITE ARE PROVIDED AS IS, WITHOUT CLAIMS REGARDING AVAILABILITY. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, BE THEY EXPRESSED OR IMPLIED.
2. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (i) THE SERVICE AND WEBSITE WILL MEET YOUR REQUIREMENTS; (ii) THE SERVICE AND WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE AND WEBSITE WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE AND WEBSITE WILL MEET YOUR EXPECTATIONS; AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE AND WEBSITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR BOX, COMPUTER SYSTEM OR LOSS OF DATA, OR ANY OTHER DAMAGES THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
4. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE RESPONSIBLE FOR DAMAGES OCCURRING DUE TO BUGS, VIRUSES, TROJANS ETC. THAT MAY BE TRANSFERRED FROM THE SITE OR THIRD PARTIES.
5. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES OCCURRING TO ANYONE OR ANYTHING BY THE USE OF THE SITE AND OTHER SERVICES.
6. Vizions Network, Inc. DOES NOT ACCEPT RESPONSIBILITY FOR PRODUCTS OR SERVICES SOLICITED BY THIRD PARTIES ON THE SITE, ON LINKED SITES, OR OTHERWISE PRESENTED IN ASSOCIATION WITH Vizions Network, Inc..
YOU SPECIFICALLY ACKNOWLEDGE THAT Vizions Network, Inc. SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
INDEMNITY
You agree to indemnify and hold Vizions Network, Inc. and its subsidiaries, officers employees, affiliates, agents, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post, transmit or otherwise make available through the website, your use of the website, your connection to the website, your violation of the TOS, or your violation of any rights of another. This indemnification will survive these TOS, and your use of the Vizions Network, Inc. service and website.
AABILITY TO ACCEPT TOS
You affirm that you are legally allowed, and fully able and competent to enter into the obligations presented in these TOS, regarding but not limited to age, and/or legal competence.
ASSIGNMENT
These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Vizions Network, Inc. without restrictions.
GENERAL
You agree that Vizions Network, Inc. is based solely in California, and that California law is applicable to any and all disputes that may arise from your use of the website, and that any legal issues will be addressed and settled in California. Vizions Network, Inc. assumes the right to change these TOS at any time, without prior notification, and it is the user’s obligation to assure that they are properly informed about changes in the TOS. Using the Vizions Network, Inc. service and website will be considered as agreement to these TOS.
*It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will only be issued if the products are actually received in office.
The refund policy only pertains to product sales. It does not apply to the DISTRIBUTOR Membership Fee, VIP or Services.
RETURN PROCESS
You can return any product to the following locations at your own expense:
Address the package to:
Vizions Network, Inc.
ATTN: RETURNS
12862 Garden Grove Blvd.
No returns can be processed until the product is delivered to the address above and properly inspected.
All return requests shall be accompanied by the following documents:
• (i) A signed statement from the retail customer with details why the product has to be returned.
• (ii) A copy of the original sale receipt.
• (iii) A document with the RA# on it as well as the RA# written on the outside of the shipping box.
• (iiii) The contact details of the retail customer or the individual making the return, including name, address, telephone number and email
You should acknowledge that it may take up to fourteen (14) days for the Company to process your returns, exchanges or store credit vouchers.
EFFECT OF REFUND ON INDEPENDENT DISTRIBUTORS (IDs)
When a refund is requested by an Independent DISTRIBUTOR (IDs), the bonuses and commissions attributable to the refunded service will be deducted from the ID who received bonuses or commissions on such sales. Your product order is a qualification to receive commissions. Returning your products will void your qualification and cause you to forfeit all commissions. Additionally, if commissions have been paid on a returned order, those commissions will be reversed. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. A Rep’s unsound request for refund may be considered as valid grounds for the Company’s decision to terminate.
RIGHT TO CANCEL
Pursuant to federal laws, a buyer shall have the right to cancel certain sales within three (3) business days from the date of such sale all the way to midnight of the third business day. An Independent Sales DISTRIBUTOR (ID) shall be obligated to duly inform Customers about this right to cancel.
SHIPPING & HANDLING
Delivery of all purchase orders shall be subject to the availability of products and services. When available, products shall be shipped by USPS or similar services to reach the destination within seven (7) business days from the receipt of payment. Payments shall be mandatory at the time of purchase order and the Independent DISTRIBUTOR (ID) may receive the products at their own address or require the Company to directly ship the product to the designated address of the consumer. Vizions Network, Inc. is not responsible for address’ entered incorrectly upon ordering.
DAMAGED OR LOST GOODS
Vizions Network, Inc. shall collaborate with a shipping company that takes the responsibility for products that are damaged during the transit period from our corporate office to the shipping destination. When an ID receives products that appear to be damaged, he/she should mention the number of boxes that appear damaged and require the driver to acknowledge the damaged boxes in writing. An Independent DISTRIBUTOR (ID) should subsequently make an appointment with the shipping representatives to have the damaged goods inspected, and call Vizions Network, Inc. support to report the matter within twenty-four (24) hours.
When any product is lost in transit, or an Independent DISTRIBUTOR (ID) or Customer doesn’t receive the ordered product within a reasonable time frame, the ID/Customer should contact the Vizions Network, Inc. support team.
REFUSED SHIPMENTS
An Independent DISTRIBUTOR (ID) or customer shall NOT have the right to refuse delivery of a Vizions Network, Inc. shipment unless such refusal has been pre-approved by the Company ahead of time. In the event of a refused delivery, Vizions Network, Inc. is fully authorized to suspend the subscription of the respective ID until the matter is further resolved.
BILLING
The subscription program is automatically renewed each month with a credit or debit card maintained on file with Vizions Network, Inc.. The Independent DISTRIBUTOR (ID) may make adjustments to their monthly subscription in the back office of the Vizions Network, Inc. website.
PAYMENT
Independent DISTRIBUTORs (IDs) should be entitled to use any payment instrument made available on the website, but no purchase order should be processed until full payment is made to the Company. In the event where an ID pays more than what is required, such overpayments shall be credited to such ID’s account and automatically refunded along with his or her commission on the next payout.
No purchase order shall be effective unless it is accepted by the Company. The Company will not accept or process a purchase request if the cancellation of credit card is underway. In order to avoid such inconveniences and speed up a purchase order, an Independent DISTRIBUTOR (ID) is advised to link a valid and authorized credit card for the Company to charge. In the event an ID fails to discharge financial obligations under this agreement, an annual interest rate of eighteen (18%) percent or higher shall be charged on overdue amounts.
BACK ORDER POLICY
All products currently in stock should be shipped as usual, but the Company may receive purchase orders for out-of-stock items unless the product or services have been discontinued. Such purchase orders shall be listed as back order and shipped as soon as the products are available. However, if the product or services have been discontinued, an Independent DISTRIBUTOR (ID) shall be entitled to cancel their purchase order and have the amount credited to their account. When back ordered products and services are delivered, IDs shall receive their commission as applicable.
*If your V1-TV is not working correctly, please see the product warranty for full details.
Product Warranty:
Each V1-TV comes with a 1-year Manufacturers warranty. This warranty covers only the following:
- Materials used to make the actual V1-TV, or the remote that comes with the V1-TV)
- The Android operating system
- BTVi or V1-TV Platform
If you experience any physical defects with your V1-TV, or technical issues with the Android operating system or V1-TV program, you must contact Technical Support at support@vizionsnetwork.support to complete the troubleshooting process. If the troubleshooting process does not fix the issue you are experiencing, you will need to send in your BTV for either repair or replacement*. Repair or replacement will be determined once the V1-TV is received.
You must only use apps (or APK files) and add-ons found in the App Market Store or Google Play. If you use or download apps and/or add-ons from other sources, you do so at your own risk, and this voids the warranty. We will not replace any Media Center that is damaged while downloading or using apps and/or add-ons downloaded from any other source. We do not provide Technical Support for any apps or add-ons. These are optional programs intended to enrich your user experience with the V1-TV. If you have questions about or need Technical Assistance with any app and/or add-on you must contact the developer directly.
Using the Factory Reset can damage the Operating System of your V1-TV. For this reason the Factory Reset option should only be performed by Vizions Network, Inc. Technical Support or when instructed to do so by a Vizions Network, Inc. Technical Support Expert. If in case a user preforms a factory data reset without bring directed to do so by a Vizions Network, Inc. Technical Support Expert, the user will need to send in their V1-TV for repair and include a $25 service fee. We will attempt to repair any damage caused by the Factory Reset, but we will not replace any BTV2.0 that is damaged as a result of the unauthorized use of the Factory Reset.
*It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will ONLY be issued if the products are actually received in our office.
A Montana resident may cancel his or her DISTRIBUTOR Agreement within fifteen (15) days from the date of enrollment, and may return his or her inventory and/or sales aids for a full refund within such time period.
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